Installation guidance
Product use and installation information for the supplied lighting products.
Shipping · Technical support · After-sales
Lighting Shipping & After-Sales Support
From factory loading and shipment coordination to installation guidance and after-sales assistance, FANXING LIGHTING supports international lighting orders throughout the delivery process and beyond.
From Production to Shipment
A clear handover connects completed lighting orders with packing, factory dispatch and the agreed transport plan.
Production completion
Completed products move into order-specific dispatch preparation.
Inspection & packing
Product checks, packing and shipment preparation follow the confirmed order requirements.
Factory loading
Goods are loaded at the factory according to the shipment plan.
Packing & Shipment Preparation
Packing is planned around each fixture’s dimensions, construction and project requirements, with product grouping and shipment information prepared for the order.
- Considerations for decorative pendants and delicate fixture components
- Organised packing of commercial luminaires and accessories
- Shipment preparation for outdoor lighting products
- Packing information coordinated with the confirmed product mix and project needs
Lighting products being loaded and dispatched from the FANXING LIGHTING factory in Zhongshan, China. Dispatch to the port
After loading, the vehicle leaves for the port as arranged for the shipment.
International Shipping Coordination
We coordinate lighting shipments according to order requirements, destination and the agreed trade terms. Our team can assist with shipment planning, packing information and communication with freight forwarders to help keep overseas orders moving.
- EXW, FOB, CIF and other trade terms discussed according to the order
- Shipment planning and coordination with your nominated freight forwarder
- Packing lists and relevant dispatch documents
- Communication about planned dispatch and available transport updates
Shipping · Technical support · After-sales
Technical & After-Sales Support
Our team stays in contact after dispatch and helps customers work through product and installation questions using the details of the actual order.
Drivers & lighting controls
Technical discussion about drivers, power supplies and dimming or control systems—including DALI, 0–10V or DMX512 where applicable to the order.
Remote technical assistance
Share the model, installation context, photos or video so the team can review the reported issue and coordinate next steps.
Products & spare parts
Product information, replacement items or related accessories can be coordinated for the order and its requirements.
Shipping · Technical support · After-sales
How to Get Support
A few useful details help us route a shipping or technical question to the right team.
- 01
Share the order number, PI or lighting product model.
- 02
Describe what you need and include relevant photos, video or technical information.
- 03
Discuss the product, installation or after-sales next steps with the FANXING LIGHTING team.
FANXING LIGHTING
Discuss Shipping or After-Sales Support
Planning an international lighting order or need assistance with products you have received? Contact FANXING LIGHTING to discuss shipment arrangements, product documents, installation guidance or after-sales requirements.
Start a conversation
Tell us your product, application or specification requirements.
Whether you need product sourcing, OEM/ODM development, sample evaluation or project lighting support, you can send your requirements directly to us.
Guzhen Town, Zhongshan, Guangdong, China+86 181 7557 3561+86 187 1157 1112[email protected][email protected]Discuss on WhatsApp